HR Professional


July/August 2014





  1. Organizational Culture
    HR plays a key role in establishing and reinforcing a company's overarching culture
  2. Conversational Intelligence
    What opens us up and closes us down?
  3. Interview with Adam Grant
    Is giving the key to our success?
  4. Interview with an HR Hero:
    Chris Judge, SHRP


  1. Letter from the Editor
  2. Leadership Matters
  3. Upfront - The latest HR news
  4. Legal words - Ensure your organizaiton is compliant with Canada's anti-Spam Legislation
  5. Performance Management - Make performance review feedback more effective
  6. Benefits - Create an optimum benefits plan
  7. Workplace Culture - Eliminating a culture of sick leave
  8. Health and Wellness - Avoid the perils of sitting disease
  9. Recruitment - Video technology for attracting talent and building business
  10. Off the Shelf - What's Worth reading
  11. Index to Advertisers
  12. The Last Word - HR and career engagement

Volume 32 / Number 3 July/August 2014
Editor: Jill Harris
Managing Editor: Duff McCutcheon, HRPA Legal Editor: Malcolm MacKillop, Shields O’Donnell MacKillop LLP
Publisher: Lester Communications Inc.

150 Bloor St. West, Suite 200 Toronto, ON M5S 2X9
Phone: 416-923-2324 | Toll-free: 1-800-387-1311 | Fax: 416-923-7264
Email: |

Chief Executive Officer: William Greenhalgh
Vice President, Finance and Administration: Gary Monk
Vice President, Annual Conference and Sponsorship: Marta Pawych
Vice President, Marketing, Membership & Learning: Chris Larsen
Vice President, Regulatory Affairs: Claude Balthazard, PhD, CHRP
Vice President, Public Affairs: Scott Allinson
Vice President, HR Research and Development: Kristina Hidas

As the premier HR association in Canada, HRPA is internationally recognized and sought out for its knowledge, innovation and leadership. With more than 20,000 members in 28 chapters in Ontario, HRPA connects its membership to an unmatched range of HR information resources, events, professional development and networking opportunities.

Editorial Advisory Board
Michael Bach, Canadian Institute of Diversity and Inclusion/Institut canadien de la diversité et de l’inclusion Mary Ann Baynton, Great-West Life Centre for Mental Health in the Workplace Christine Burych, StarlingBrook Corporation Eric Cousineau, OCG Strategy & Organizational Consulting Joseph (Val) D’Sa, York Region District School Board Bonnie Flatt, Master Coaches Mandy Hanlon, Oakbridges Labour Relations Consulting Inc. Jennifer Laidlaw, Ontario Securities Commission Norm Sabapathy, Maple Leaf Foods Dr. Parbudyal Singh, York University Sandra Smith, North York General Hospital Melissa Sonberg, Aimia Christine Thomlinson, Rubin Thomlinson LLP HR PROFESSIONAL is published eight times per year for the Human Resources Professionals Association (HRPA).

Published by Lester Communications Inc.
701 Henry Ave. Winnipeg, MB R3E 1T9
Phone: 204-953-2189 | Toll-free: 866-953-2189 | Fax: 204-953-2199
Email: |
President: Jeff Lester
Vice President & Publisher: Sean Davis

Editorial Director: Jill Harris
Editorial Assistant: Andrew Harris

Sales Director: Danny Macaluso
Stephanie Allen, Quinn Bogusky, Larry Kiska, Walter Lytwyn, Louise Peterson, Darryl Sawchuk

Design & Layout
Art Director: Myles O’Reilly
Crystal Carrette, Jessica Landry, John Lyttle, Gayl Punzalan

© 2014 HRPA – All rights reserved. The contents of this publication may not be reproduced, in whole or in part, without the prior written consent of the publisher. Disclaimer: The opinions expressed by the authors and/or editorial sources contained in HR Professional are those of the respective parties and do not necessarily represent the opinion of the publisher or HRPA. Subscriptions: (Prices include shipping and handling) $49/year in Canada; $79/year in the U.S. and International. Publication Mail Agreement #40606022 Return undeliverable Canadian addresses to Lester Communications Inc. Printed in Canada on FSC Certified paper and polybagged with biodegradable plastic. Please recycle where facilities exist.