conference
PAMELA MEYER
12:00 P.M.
THURSDAY, JAN. 21
LIESPOTTING
The clues to truth and deception are everywhere. Can you
spot them? This unsettling keynote by certified fraud examiner
Pamela Meyer reveals the sophisticated lie-detection
methods of security experts and interrogators, and arms you
with proven techniques to detect deception and build trust.
Gain a lasting advantage in business and dramatically improve
your personal relationships by learning to decode the
body language, facial expressions, words and actions of everyone
you encounter.
CLARA HUGHES
4:30 P.M.
THURSDAY, JAN. 21
PANEL ON MENTAL HEALTH/
LET’S TALK
Clara Hughes has always felt that being a champion means
more than winning. It is the actions off the playing field
and reaching out to others that define success. As a designated
spokesperson for Bell Canada’s Let’s Talk campaign,
Hughes works towards changing the dismal reality millions
of Canadians face when it comes to support and treatment
for mental health issues. Reflecting upon her own experiences
in this revealing keynote, Hughes discusses her personal
struggles with depression in hopes that sharing her story will
help to eliminate some of the stigma and fear that surround
mental illness in Canada.
PANELISTS
■■ Mary Ann Baynton
■■ Malcolm MacKillop
■■ Dennis Long, M.S.W.
ANDERS SORMAN-NILSSON
8:15 A.M.
FRIDAY, JAN. 22
DIGILOGUE
As some organizations careen recklessly into the digital future,
and others are left behind, steeped in the ways of old,
thought leaders are coming to realize there is an important
middle ground. Most often that’s where your customers and
clients want you to be, the place where digital and analogue
converge – the “digilogue.” In the digilogue, it is understood
that digital satisfies a customer’s mind while analogue soothes
the heart.
Knowing where this place is demands: an understanding
of the parts of your business that simply cannot be allowed to
go digital; an intimate knowledge of the customer experience;
an understanding of how your organization tells its story to
its public; and a recognition of the artisanal skill, or customer
service, that keeps customers coming back.
DAVID USHER
1:00 P.M.
FRIDAY, JAN. 22
HOW TO BRING CREATIVITY,
INNOVATION AND INSPIRATION
TO THE WORK THAT YOU DO
The Internet has changed everything we know about business
and art…and it continues to do so. You can no longer
get by because you’re the best in your town, province, or even
country. Location means nothing. Everything now has a global
audience and products and services need to do more than
simply perform – they need to sing.
HRPATODAY.CA ❚ FEBRUARY 2016 ❚ 43