news
systemic thinking and action to effect
change, but the good news is that we can
see from the report that the appetite from
non-HR business leaders for HR to drive
this change is there. HR leaders need to focus
on growing technological and analytical
capabilities within the function, so it has
the ability to meet future business requirements
and really flourish in the evolving
world of work.”
The report also found differing views
on the use of HR analytics, particularly
due to a lack of awareness of the current
and potential value outside of the HR
function. For example, when non-HR
leaders were asked to describe the analytic
capability in their HR department,
almost three in 10 said they didn’t know.
Moreover, 28 per cent said their HR department
doesn’t share their analytics with
key stakeholders.
“If the HR function is to truly demonstrate
its value-add within the business,
HR analytics are a key way in which they
can move conversations from ‘I think’ to
‘I know,’ and have access to data to form
persuasive, evidence-based arguments for
people management decisions,” said Miller.
“However, our research suggests that HR
professionals need to better illustrate the
insights they have at their disposal to key
stakeholders outside of the function, in order
to show the value that they can bring
to wider business objectives. What gets
measured gets managed, but only if that
analytical data is interpreted and the rest
of the business is engaged with the results.”
LESS THAN 10 PER CENT OF
BUSINESS PROCESSES WILL
SOON RELY ON PAPER
Data is the lifeblood of business today, and
it’s not easy digging through it to uncover
insightful, actionable intelligence. That’s
one takeaway from a survey of 600 IT decision
makers in large U.S., Canadian and
Western European organizations. The
“Digitization at Work” report from Xerox
shows that the move from paper to digital
processes is nearly upon us; however,
many survey respondents admit they may
not be ready for it.
The report found broad concern over
paper-based processes, with cost (42 per
cent) and security (42 per cent) cited as
primary issues. Forty per cent of Canadian
respondents said cost reduction was the
prime reason for digitization, followed by
improved data collection at 33 per cent.
Survey respondents predicted an average
of only nine percent of key business operation
processes will run on paper in the
next two years.
But more than half of the respondents
admit their organizations’ processes are
still largely or entirely paper-based, and
about one-third are still communicating
with end customers via paper, rather than
email or social channels. This is despite
the fact that 41 per cent agree moving to
digital workflows will cut organizational
costs, and 87 per cent appear to have the
skill sets available to make this happen.
The key reasons Canadian executives
said they are still printing documents
was for hard copy reference (69 per cent),
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12 ❚ MAY/JUNE 2016 ❚ HR PROFESSIONAL