supporting the employer’s due diligence efforts. However, in some
cases, training delivery is poor and the impact can be devastating.
THE IMPACT OF POOR TRAINING
When it comes to health and safety training, poor delivery can
have deadly consequences:
1. Employee satisfaction: if employees haven’t been properly
trained, then they could feel dissatisfied at work, stressed
and unproductive. Employees may remain quiet about their
dissatisfaction and could potentially leave the company,
causing companies to revisit the hiring process all over again. A
happy employee means a smooth running, profitable business.
2. Poor results: when an employee is poorly trained, this can
affect the entire business. Everyone contributes to the success
of a business and the weakest link can drag down sales and daily
routines, which can sometimes be attributed to poor training.
3. Additional training: time is very important and having
to reschedule hours of training for an employee who wasn’t
trained correctly in the first place is a waste of time
4. New training: like time, money is a factor when employees
must be paid for training. If they aren’t trained properly the
first time around, employers are forced to pay extra money
to make sure workers have all of the training required to
confidently do their jobs.
IMPROVE TRAINING RESULTS
To avoid these pitfalls, there are key areas to focus on that will
assist with improving training results:
1. Needs analysis and design strategy: before any training
occurs, a needs analysis that gathers information identifying
knowledge gaps is required. A proper analysis will focus
on the organization’s resources to deliver the training. The
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58 ❚ SEPTEMBER 2018 ❚ HR PROFESSIONAL