Dealing With Difficult
People Workshop
Acquire the tools to handle difficult people
and difficult conversations with confidence.
Learn how to:
• manage strong emotions
• confront without provoking
• deliver difficult messages powerfully
Featuring the Myers-Briggs Type Indicator-Step II
“I would recommend this course to any HR Professional.”
- Susan Broniek, Human Resources
Toral Cast Precision Technologies, Mississauga
Toronto: June 4-6, October 15-17, December 3-5 Windsor: June 17-19
1.800.318.9741 www.dealingwithdifficultpeople.ca contact@adr.ca
The Professional Recruiter
Full Accreditation Program on Multimedia CD-ROM
This program covers a set of key recruitment and selection skills.
The goal is to help you reduce recruitment costs, lower the risk of
bad hiring decisions and avoid needless litigation. Successful
completion of all 3 Modules makes you eligible for membership in
the Association of Professional Recruiters of Canada, APRC, with
the RPR (Registered Professional Recruiter) designation.
HRPA Members! Special offer valid
until May 30, 2014 ... SAVE $200
$745
Regular $945
This multi-media package
includes three (3) CD-ROMS with
over 200 minutes of audio visuals,
participant workbook and exam.
Details at www.workplace.ca/hrpa.html
ipm Institute of Professional Management
2210-1081 Ambleside Drive, Ottawa, Ontario, K2B8C8 Tel: (613) 721-5957 Fax: (613) 721-5850 Toll Free: 1-888-441-0000
HRPATODAY.CA ❚ MAY/JUNE 2014 ❚ 5