The HR Professional - August 2017 Issue is Out!


Latest Stories

The Redefined Role of Sales and What it Means for the HR Professional

Recruiting, retaining, training and assessing your organization’s sales force in the new world of work

By Tom Schoenfelder, Ph.D.

The rapidly evolving world of sales is causing significant changes in how companies hire and train their sales force. Because today’s buyers are much more aware of features and benefits, alternative offerings and reviews from other customers, salespeople must now add value by conveying much deeper knowledge of the needs of the client organization, competitor activity, trends in the customer’s own client base and how the product or



The Link Between Culture and Customer

What does HR have to do with customer experience? More than you may think.

By Karen Stone, CHRE

We know that the role of human resources includes stewarding effective recruitment functions, professional career development and performance management programs within the workplace.

And yet many of us may not often consider HR’s contribution and impact on the day-to-day experience of the clients, customers and business partners in workplaces.

New “Tort of Harassment” Allows Employees to Sue for Damages

Recent ruling on harassment by the Ontario Superior Court is a wakeup call for employers

By Donna Marshall, M.A.

Employers in Ontario are at greater risk of litigation from employees who have been harassed in their workplace. Referred to as the “tort of harassment” and “harassment as an independent cause of action,” the Superior Court ruling makes it easier for employees to sue their employer for damages resulting from harassment.

Front-Line Staff & Customer Relations

The link between employee training and corporate culture, and how that impacts your customer base

By Belika Stein

After a year and a half of dedicated training and eating right, 21-year-old Jamie Kraig had gone from a size 18 to a size 8. Ready to purchase a pair Lululemon pants that until now she “never felt she deserved,” Kraig confidently walked into a Lululemon retail store in Ohio.

“I transformed my body, and therefore transformed my selfesteem,” said Kraig.

Having tried on a pair she liked, she then received unsolicited feedback from store staff.

Common Mistakes on the Record of Employment

And how to avoid them

By Janet Spence, CPM

The Record of Employment (ROE) provides the most important information for the Employment Insurance (EI) program and is used to process EI benefits, determine claim duration, payment rates and entitlements.  

An ROE must be issued by an employer when an employee has an interruption of earnings of seven consecutive calendar days, or in the case where their salary falls below 60 per cent of regular weekly earnings as a result of illness, injury,

Printer's Remorse

Five signs your company isn’t doing enough to join the digital age

By Mohan Mailvaganam

As the work world around us speeds into the digital age, more of us are beginning to feel printer’s remorse.

We get the email with a document attached from a colleague or a client. We open it and read it on our computer screen. And then – for a variety of reasons that usually can’t be justified – we hit print.

Your True Intelligence

If you want to guarantee growth, prosperity and an inclusive, diverse company culture, gender intelligence must be part of your strategy

By Jess Campbell

Imagine the world’s most popular manufacturer of mobile devices and technology. Every day, this company sells millions of pieces of technology, having spent years to ensure its perfection. One day, a news story breaks concerning the way that technology responds to some very specific questions. Users can tell their technology that they might be having a heart attack; that technology tells them